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Last updated: 8 October 2026

Ordering online

How you buy. You choose a pass (30 days or 24 hours) and press the buy button. You are sent to our payment provider Stripe, where you enter your e-mail address, choose a payment method, tick the box to accept these terms and ask us to start your pass, and press Pay. The contract is concluded when your payment succeeds; we then show your pass and e-mail you a confirmation.

Correcting mistakes. Before you press Pay, the Stripe page shows what you are buying and the total, and you can change your e-mail address or leave with the back arrow or your browser's back button. Nothing is charged until you press Pay.

Storage and access. We keep a record of your purchase (order reference, amount, date and time) in our payment and pass records, but we do not store the concluded contract as a separate document for you to retrieve. Your confirmation e-mail contains the order reference, the price, the key terms and the withdrawal information: please keep it. These terms stay available on this page, and you can ask us at hello@shinobitools.com if you need them again.

Language. The contract can be concluded in English.

The service

ScribeGrab is a free online tool that transcribes audio and video to text and subtitles automatically. It is provided "as is", without warranties of any kind. Transcription accuracy varies with recording quality, accents and background noise: always proofread the result. There is also an optional paid month pass, described below; the free tool is not a trial and does not expire.

The Pro month pass

Everything described above stays free. Alongside it we sell an optional month pass for €5. It is a one-off purchase: there is no subscription, nothing renews, and nothing is charged again.

• It lasts 30 days, counted from your first file, not from the moment you pay. Buy it tonight and start tomorrow; the clock only begins when you actually transcribe something. An unused pass stays claimable for 90 days, after which it expires unused.
• A pass lives in the browser you bought it in. There are no accounts here, so it is stored locally in that browser and sent along with your requests. It will not appear on a second device, in a different browser, or in private-browsing windows, and clearing your site data removes it. If you lose a pass that way, mail us. See below.
• What it changes: longer recordings, more at once, AI meeting notes, renaming the speaker labels everywhere at once, Word (.docx) export, several translation languages in one go, results kept for 24 hours instead of 45 minutes, priority in the queue and no ads. It does not change the transcription quality: the free tool and a pass run the same model on the same hardware.
• Meeting notes are written by AI from your own transcript. They can miss nuance, an action item or a name; read them before you send them round. They are a starting point, not a record of the meeting.
• Payment is processed by Stripe (Stripe Payments Europe, Ltd.). We are the seller: VAT is included in the price and accounted for by us, and we email you a receipt after payment. We never see or store your card details.

Refunds. If the tool didn't do what this page says it does, mail hello@shinobitools.com with the order reference from your confirmation email and we will refund you: we would rather return €5 than argue about it. If the service is unavailable for a meaningful part of your 30 days, ask and we will extend the pass or refund it. Separately from all of this, a pass is a digital service that starts the moment you use it. If you are a consumer, the statutory right of withdrawal applies to a pass and takes effect when you submit it; here is how to exercise it. A pass you have not started can also be refunded within 14 days of paying, as set out in our Refund Policy.

Fair use

• Only upload media you have the right to transcribe.
• No automated bulk use, no attempts to overload the GPU queue.
• We may block traffic that threatens the stability or legality of the service.

Copyright

Transcribing a file does not grant you rights you didn't already have. You are responsible for how you use the transcript and subtitles, including any publishing or distribution.

Liability

To the maximum extent permitted by law, ScribeGrab is not liable for any damages arising from use of the service, including transcription errors or loss of files. Files are processed automatically and deleted shortly after; keep your own originals.

Contact

hello@shinobitools.com

See also: Refund Policy · Privacy · Terms · Contact · About